Comments on: More about Carphone…. http://www.heenamodi.com/2009/07/17/more-about-carphone/ thinking globally, acting locally Tue, 17 Jan 2012 12:09:15 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Heena Modi http://www.heenamodi.com/2009/07/17/more-about-carphone/comment-page-1/#comment-32644 Heena Modi Tue, 02 Feb 2010 16:34:21 +0000 http://www.heenamodi.com/?p=906#comment-32644 Yay! Phone's messed up again! Similar stuff. Says texts haven't been delivered but it has coz I got a reply! Wake up alarm wont work Calendar alarm makes the phone freeze if the alarm was set for, say 7 a.m. but I turned the phone on at 7:30 a.m. and thus 'missed' the alarm Anyway finally got someone to deal with the problem from beginning to end Dave has spoken to the repair team to ask them for options to go forward from here. They said it had to be repaired again. However, Dave's not willing to take the risk and the repair's clearly not worked before and he's raised £130 for me to buy a new phone Will get on the case ASAP :) Yay!
Phone’s messed up again! Similar stuff. Says texts haven’t been delivered but it has coz I got a reply!
Wake up alarm wont work
Calendar alarm makes the phone freeze if the alarm was set for, say 7 a.m. but I turned the phone on at 7:30 a.m. and thus ‘missed’ the alarm

Anyway finally got someone to deal with the problem from beginning to end

Dave has spoken to the repair team to ask them for options to go forward from here. They said it had to be repaired again. However, Dave’s not willing to take the risk and the repair’s clearly not worked before and he’s raised £130 for me to buy a new phone

Will get on the case ASAP :)

]]> By: Heena Modi http://www.heenamodi.com/2009/07/17/more-about-carphone/comment-page-1/#comment-29770 Heena Modi Tue, 21 Jul 2009 13:17:05 +0000 http://www.heenamodi.com/?p=906#comment-29770 I've still not received the cashback that was due within 6 weeks! Is carphone warehouse really popular and over stretched or are they just inefficient? I’ve still not received the cashback that was due within 6 weeks!

Is carphone warehouse really popular and over stretched or are they just inefficient?

]]> By: Julie Arnfield http://www.heenamodi.com/2009/07/17/more-about-carphone/comment-page-1/#comment-29716 Julie Arnfield Sat, 18 Jul 2009 21:03:14 +0000 http://www.heenamodi.com/?p=906#comment-29716 Dear Mrs Modi, Thank you for your email. I'm very sorry about the service you received. Carphone Warehouse sets very high standards of customer service but in your case these were not met. Our loan phones are not guarenteed they are subject to availability and if there are none available in store we cannot provide one for you. Also we do offer free of charge loan phone so the information you have been given below is incorrect, they are also subject to availability. If you need more help, please reply to this email or call Customer Support on 0870 0870 168 between 8am and 8pm Monday - Friday, 9am - 8pm Saturday and 10am - 5pm Sunday. One of our Customer Support advisors will be happy to help you. Kind regards, Julie Arnfield Customer Support Dear Mrs Modi,

Thank you for your email.

I’m very sorry about the service you received. Carphone Warehouse sets very high standards of customer service but in your case these were not met.

Our loan phones are not guarenteed they are subject to availability and if there are none available in store we cannot provide one for you. Also we do offer free of charge loan phone so the information you have been given below is incorrect, they are also subject to availability.

If you need more help, please reply to this email or call Customer Support on 0870 0870 168 between 8am and 8pm Monday – Friday, 9am – 8pm Saturday and 10am – 5pm Sunday. One of our Customer Support advisors will be happy to help you.

Kind regards,
Julie Arnfield
Customer Support

]]> By: Helen http://www.heenamodi.com/2009/07/17/more-about-carphone/comment-page-1/#comment-29715 Helen Sat, 18 Jul 2009 20:11:41 +0000 http://www.heenamodi.com/?p=906#comment-29715 I have Tiscali Broadband and are horrified that Carphone Warehouse have taken over Tiscali. I have heard too many horror stories about CW Support and Marketing ploys. I have Tiscali Broadband and are horrified that Carphone Warehouse have taken over Tiscali. I have heard too many horror stories about CW Support and Marketing ploys.

]]> By: Mayank http://www.heenamodi.com/2009/07/17/more-about-carphone/comment-page-1/#comment-29713 Mayank Sat, 18 Jul 2009 19:43:43 +0000 http://www.heenamodi.com/?p=906#comment-29713 Hi Heena, Hope you are well? I read about your woes with Carphone Warehouse. Given all the issues you've been having, I would suggest trying to return the phone and cancelling the contract altogether. I have had success in the past writing an E-mail to the director of Carphone Warehouse - not sure if they give this info. on their website anymore? Phones4U seem to have much better customer service. Sometimes, you may also receive better customer service if you buy from an operator's shop directly e.g. 3 or O2 etc. Regards, Mayank. Hi Heena,

Hope you are well?

I read about your woes with Carphone Warehouse. Given all the issues you’ve been having, I would suggest trying to return the phone and cancelling the contract altogether.

I have had success in the past writing an E-mail to the director of Carphone Warehouse – not sure if they give this info. on their website anymore?

Phones4U seem to have much better customer service. Sometimes, you may also receive better customer service if you buy from an operator’s shop directly e.g. 3 or O2 etc.

Regards,
Mayank.

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