I’ve been going to Mount Vernon hospital recently. The first time I went there I was quite overwhelmed with the size of it. However, this was followed by a feeling of hope and joy! Why? The staff that could’ve just kept going and minded their own business, could tell I was lost. They actually stopped, asked me if I was OK and then helped me get to where I needed to be!
Something to be worked on – as you enter the hospital there are ramps which are not marked clearly and I have to make sure I take £2.60 each time because the machine doesn’t offer change and there’s no ‘change machine’.
So rather than rejoice about the staff and curse about the parking & ramps, I googled ’email Mount Vernon hospital’ and a NHS website came up. It was so easy to leave a message. Hopefully someone with a budget with read it and act on it! I’ve done my bit anyway 🙂