I’ve written a detailed post about the difficulties I had when looking for a replacement car. What you read about in that article will explain why what I’ve shared below is so positive and such a big deal to me.
Buying a car
I used carwow to research buying a used car and a new car. I did this to compare the difference in price between the two, as well as, see what various dealers had to offer.
It was so easy! I selected the cars that I was interested in and within 24 hours, I had 5 offers in my inbox.
The sellers were great in terms of responding to messages and everything was online until I selected the ‘request a call’ button.
Having everything online was good because I could see everything in one place, I could go back to it whenever I needed to and I wasn’t being hassled on the phone because I was in control of that.
If you use this link to buy a car using carwow, I’ll get a voucher worth £50.
“carwow users save an average of £3,600 on a new car. It’s the easiest way to great great deals from official dealers.”
My experience of the staff at GWR Kia in Brentford
I opted to buy a car from Hugo from GWR Kia in Brentford. He was awesome!
- he was clear
- he didn’t mind answering questions, which is important for preventing buyer remorse or any form of doubt
- he told me what they could offer from the onset which prevented us from wasting time and energy
- he expressed what they could offer and what they couldn’t
- he was easy to talk to
- he was prompt in terms of responding to messages
- when we were self-isolating, without any fuss, he arranged for the car to be delivered
- he made it all so easy
When the car arrived, the government announced the lockdown measures. This meant that the dealership was set to close within 2 days so everything had to be paused.
All the staff were furloughed. However, at some point in April, John returned to work. He was the only member of staff in the entire dealership. I’m sure that it hasn’t been easy to manage all the orders that came to an abrupt pause, maintain social distancing whilst getting customers to collect or receive their cars and basically complete tasks, picking them up where someone else had left off.
Regardless of the circumstances, John has been great! He kept me updated about the car, when it would arrive at the dealership, being upfront which helped manage my expectations and arranging for it to be delivered, just as Hugo had promised. As a person, John was easy to talk to and quite funny, so it was a pleasure to speak with him on the phone!
Aside from the above, the biggest impact that John’s activities had on me was the fact that he followed through on my suggestion to create a video introducing the Niro 3. I requested it because a face to face conversation about it wasn’t possible because of the lockdown. He arranged for Scott to create two videos. One was about the car and the other was about the infotainment. I can’t tell you how useful these videos have been. So all in all, a smooth, pleasant and positive experience.
Selling a car
The Car Buying Group were amazing! I inputted my car registration and they gave me a quote straight away.
We talked about the car and the condition it was in, they amended the quote slightly and we booked for someone to come and collect the car.
On the day of collection, the person arrived, checked out the car, sent photos of the car to the approval team, we waited for them to transfer the money, checked that the money was in my account, handed over the documents and then he left.
“Free Nationwide Collection, Immediate, Secure Payment, No Fees”
My experience of the staff at The Car Buying Group
I liaised with someone called Edward. He was great! He appreciated me being honest about the state of the car, made an offer and kept me updated.
He wasn’t in the office when my car was collected. Nevertheless, the process was easy and pretty smooth.
A general tip
Just in case you’re a trusting person and would let the buyer leave before checking the money is in your account, please don’t. I’m not saying this about The Car Buying Group, I’m sharing it as a general tip.