The text below shows what I wrote to Ocado after receiving my first delivery. They were sooooo cool! :) 

Hi ya,

I just wanted to tell you about my first experience with Ocado. 

Points for you to note: - 

The sms reminding me about the delivery & when i could make changes to my account was excellent

The sms on the day of delivery was fab 

The delivery man was lovely, polite, forthcoming with information and showed that he had read the message that i posted with my order asking if the items could be put on my kitchen table etc.  

The colour coding of the bags was an excellent way to organise the food, as well as, helping the customer when he/she unpacks the delivery

Excellent service 

The only thing i’d say is that i found ordering quite difficult. I’m not sure if it’s because i’m used to the Asda website or if it’s because their website is organised better, but i found it easier to order with the structure they have. 


Anyway thanks 

I WILL use Ocado again! 

Heena Modi

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1 Comment

Catherine Bennett · April 5, 2009 at 2:08 pm

Dear Miss Modi,

Thank you so much for your recent e-mail.

I am so glad to hear that you have been enjoying shopping with Ocado; we really do appreciate your positive feedback, as it makes what we do worthwhile. We will always do everything within our power to make your shopping experience even more enjoyable, and I do hope that should you have any comments or feedback in the future, you will not hesitate to contact us.

Thank you again for your kind comments.

If we can be of any further help, or you have any further comments or suggestions, then please contact us by e-mailing, or by calling us on 0845 3991122 or 0845 6561234 (8am-11pm Mon to Sat, 12-8pm Sun), seven days a week.

Yours sincerely,

Catherine Bennett
Ocado Customer Service Team

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