A new trend… Over the last year or so, I’ve been aware of an increasing number of people who are hurting others, possibly without realising. I hear you asking ‘How can you hurt someone and not realise?!!?’ Delivering feedback, criticism and complaining I’ve been at the other end of aggressive, Read more…
I was talking to Menka recently. We were discussing how we’re inundated with information from so many sources! Are there really so many? I’m going to attempt to list the sources: – Email Internet Phone calls Conversation in person Letters i.e. paper mail Twitter Facebook TV Newspapers Radio Books Journals Read more…
I needed to contact a consultant I saw about something and had no idea how to do it other than via the post. To make it quicker, greener and more cost effective, I typed ‘contact Northwick Park Hospital into a search engine and found a way to email them. I Read more…
They say that we are much better at complaining that giving positive feedback. Yes, in may cases, there is a need to share how things can be done better if something was handled poorly. The decision that then follows is about whether you phone, email, write a letter, send a Read more…
